- Are the products a one-time purchase or a subscription?
Most sporting goods on this website (such as equipment, clothing, accessories, etc.) are one-time purchases, requiring only a one-time payment to complete the transaction. Some value-added services (such as training courses, membership services, etc.) may be charged on a subscription basis, automatically renewing for the selected period (such as monthly or annually) until the user cancels.
- How are subscription services billed?
Subscription services will be automatically charged at the beginning of each billing cycle, with the cost shown on the subscription page. By subscribing, users agree to automatic renewal on a periodic basis.
- How do I cancel my subscription?
Users can log in to their account at any time and cancel automatic renewal in “Subscription Management”. After cancellation, the currently paid period can still be used without further charges.
- Do products support returns and exchanges?
One-time purchases generally do not support returns or exchanges without a reason. If there are quality problems with the product or the wrong item was shipped, you can contact customer service within the specified time after signing for the package to apply for processing. Subscription service fees are generally non-refundable.
- How long does delivery take?
Orders are usually shipped within 1-3 business days after successful payment. Specific delivery times vary depending on the region and logistics.
- What should I do if there are any problems with the received goods?
If you find any damaged, incorrectly shipped, or quality issues, please contact customer service within 48 hours of signing for the package and provide your order information along with photos or videos. We will handle your request as soon as possible.
- Can I modify or cancel my order?
For one-time orders, you can try contacting customer service to request modifications or cancellations before shipment, but success cannot be guaranteed. Once a subscription service is activated, you will be charged normally according to the cycle.
